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Customer support

Groove

Customer support

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Zulip Groove integration

Get Zulip notifications for your Groove events!

  • Instructions for all platforms

  1. Create a bot for Groove. Make sure that you select Incoming webhook as the Bot type.

  2. Decide where to send Groove notifications, and generate the integration URL.

  3. Got to Settings on your Groove dashboard. Under Company, click on API. Open the Add Webhook dropdown and select one of the events supported by this integration.

  4. In the space below the event, enter the URL generated above. Click Add Webhook.

  5. Repeat the last two steps, using the same generated URL, for every event listed below that you'd like to be notified about.

You're done! Your Groove notifications may look like this:

Filtering incoming events

The Groove integration supports filtering for the following events:

ticket_started, ticket_assigned, agent_replied, customer_replied, note_added

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